VAT charges are based on the movement of goods. Alana Ecology is required by law to collect VAT where applicable as follows:

• If your Delivery Address is in the UK, you will be charged VAT.
• If your Delivery Address is in the EU, you will be charged VAT unless you provide a valid VAT registration number.
• If your Delivery Address is outside the EU, you do not have to pay VAT.
• If your Delivery Address is in the Channel Islands, you do not have to pay VAT.

VAT (Value Added Tax) where applied is charged at 20% on all items except books. The VAT rate for books is 0%.

Orders despatched to addresses outside the UK may be subject to import duties and taxes levied when the package reaches your country. You are responsible for any additional charges for customs clearance. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

We are committed to fair and reasonable pricing and are constantly reviewing our prices to ensure they are competitive.

Prices quoted on the website are the current retail prices. We try to keep prices consistent, but some product prices may change occasionally due to increases in costs or fluctuations in exchange rates.

We will always inform you of a significant change to the price of an item you have ordered from us. You will be able to change or cancel your order at this time.

The prices in our catalogues are the same as on the website at the time of going to press, but may be subject to change during the life of a catalogue.