Returns will be authorised if the goods received were damaged in transit, or are defective or incorrect. Please notify us within 14 days or receipt of any damaged, defective or incorrect goods.

Alana Ecology will reimburse reasonable postage charge incurred by the customer in returning damaged, defective or incorrect items, and we will provide a freepost return label if you return an item from within the UK.

Customers may request a free replacement or a refund. A refund can be issued as a credit note to use against future orders, or a full cash refund. Where no preference is indicated, a credit will be forwarded to the customer.

Please request a Returns Authorisation Number (RAN) before returning any items ordered from Alana Ecology for any reason.

If you are unhappy with your purchase for any reason, you can return it to us for a refund. The item must arrive with us in its original condition and original packaging, or we will not be able to issue a refund.

Items can be returned to Alana Ecology up to 7 days after receipt of goods in accordance with The Distance Selling Regulations 2000 – no reason to return needs to be given during this period.

Please note that this does not include sealed audio, DVD, video or software products that have been opened and are not deemed faulty. Built-to-order items are not returnable unless they are faulty.

Please request a Returns Authorisation Number (RAN) before returning any items ordered from Alana Ecology for any reason.