Taxes, Duties and Pricing

Value Added Tax (VAT)

VAT Charges
VAT charges are based on the movement of goods. Alana Ecology Ltd is required by law to collect VAT where applicable as follows:

If your Delivery Address is in the UK, you will be charged VAT.
If your Delivery Address is in the EU, you will be charged VAT unless you provide a valid VAT registration number.
If your Delivery Address is outside the EU, you do not have to pay VAT.
If your Delivery Address is in the Channel Islands, you do not have to pay VAT.

If You Need A VAT Rceipt
Please telephone us on 01588 630173 or contact sales if you require a VAT receipt.

VAT Rates
VAT (Value Added Tax) where applied is charged at 17.5% on all items except books. The VAT rate for books is 0%.
NB. Some types of books (such as audio books and e-books on digital media) are not eligible for zero-rate VAT under EU legislation, and in those cases the standard VAT rate will apply.

VAT on Postage
We are required by law to charge VAT on postage services according to the VAT rate of the items we are sending you.

VAT Territory of the EU
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark (except the Faroe Islands and Greenland)
Estonia
Finland
France (including Monaco)
Germany
Greece
Hungary
The Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal (including the Azores and Madeira)
Romania
Slovakia
Slovenia
Spain (including the Balearic Islands)
Sweden
United Kingdom (including Northern Ireland and the Isle of Man)

Duties and Taxes Outside the EU
Orders despatched to addresses outside the European Union may be subject to import duties and taxes levied when the package reaches your country. You are responsible for any additional charges for customs clearance. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Customs Information

Import Duties and Taxes
Orders despatched to addresses outside the UK may be subject to import duties and taxes levied when the package reaches your country. You are responsible for any additional charges for customs clearance. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Customs Forms on International Packages
Generally, customs forms for international packages will list the value of the contents of your order by product type.

Privacy
Your privacy is important to us and we are open about how information about your order is used and shared by us. If you have placed an order for despatch to a destination outside the UK please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Also, we may provide certain order, delivery and product information to our international carriers for delivery purposes, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Gift Items
If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Pricing

Pricing Policy
We are committed to fair and reasonable pricing and are constantly reviewing our prices to ensure they are competitive.

Prices
Prices quoted on the website are the current retail prices. We try to keep prices consistent, but some product prices may change occasionally due to increases in costs or fluctuations in exchange rates.
The prices in our catalogues are the same as on the website at the time of going to press, but may be subject to change during the life of a catalogue.

Advice Centre

Need advice, call
01588 630173

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